Legal Warranty & Guarantee Rights
Information on mandatory statutory warranty rights and the harmonised EU legal guarantee notice (effective September 27, 2026).
Harmonised Legal Guarantee Notice
Under European Union consumer law (Directive (EU) 2024/825 and Directive (EU) 2019/771), consumers are entitled to a statutory minimum two-year legal guarantee of conformity from the seller for all goods purchased.
1. Your Statutory Rights in Case of Defects
If a delivered product has a material or manufacturing defect at the time of handover, you are entitled to statutory remedies free of charge:
Remedy / Repair
Free alteration, repair or replacement of the defective product.
Price Reduction
Appropriate reduction of the purchase price if repair is not feasible.
Contract Rescission
Full refund of the purchase price in case of significant non-remedied defects.
2. Plus: hemdwerk First-Order Adjustment Service
Beyond statutory warranty rights, hemdwerk offers an exclusive Free First-Order Adjustment Service. If your first custom shirt does not fit 100% as envisioned due to your self-taken measurements, our tailoring team will adjust or remake it for you free of charge.
3. How to Submit a Warranty Claim
Send us a message stating your order number and describing the issue (photos are helpful).
You will receive a return label to send the garment to our tailoring atelier.
We repair or remake your shirt promptly and update your measurement profile for future perfection.
